Terms & Conditions

Effective Date: January 20, 2025

Welcome to Whitley Automotive (referred to as “we,” “us,” or “our”). By accessing or using our services, website, or facilities, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

1. General Terms of Service

We provide vehicle repair, maintenance, and related services (the “Services”) to our customers subject to the terms outlined here. By scheduling an appointment, bringing your vehicle to our shop, or otherwise engaging with us, you agree to these terms. If you do not agree to these terms, please do not use our Services.

2. Accessibility

We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.

3. SMS Communication

By opting in to receive SMS communications from Whitley Automotive, you agree to the following terms and conditions:

Consent to Receive SMS: By providing your mobile phone number, you consent to receive SMS messages from Whitley Automotive related to vehicle updates and account notifications. Message frequency may vary based on your interactions with us.
Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges incurred for receiving SMS messages.
Opting Out: You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number. Please note that opting out may affect your ability to receive certain types of communications.
Privacy: Your mobile phone number and other personal information will be handled in accordance with our Privacy Policy, available here Privacy Policy. We do not sell or share your phone number with third parties except as required by law.
Changes to Terms: We may update these terms and conditions from time to time. Any changes will be effective when we send a new SMS message or update our terms on our website. Your continued use of the SMS service constitutes acceptance of the revised terms.
Termination: We reserve the right to terminate or modify the SMS service at any time without prior notice.
Liability:Whitley Automotive is not responsible for any delays or failures in the delivery of SMS messages due to issues with your mobile carrier or other technical problems. By opting in, you acknowledge that you have read, understood, and agree to these terms and conditions.

4. Customer Responsibilities

Accurate Information: You agree to provide accurate information regarding your vehicle’s condition and any prior work performed. We are not responsible for any issues that arise from incomplete or inaccurate information provided by the customer.
Personal Items: You are responsible for removing all personal items from your vehicle before it is left with us. We are not liable for any loss or damage to personal items left in the vehicle during repairs or maintenance.

5. Limitation of Liability

To the fullest extent permitted by law, Whitley Automotive is not liable for any direct, indirect, incidental, or consequential damages, including but not limited to loss of use, revenue, profits, or data, arising from the use of our services, except for damages caused by our gross negligence or willful misconduct.

6. Third-Party Services

In some cases, we may rely on third-party service providers (e.g., for towing, specialized repairs, etc.). While we strive to work with reputable providers, we are not responsible for the actions or services of these third parties.

7. Website Usage

By using our website, you agree to comply with all applicable laws and regulations. You agree not to use our website for any unlawful or harmful activity. We reserve the right to terminate access to our website at any time for any reason.

Intellectual Property: All content on our website, including but not limited to text, images, and logos, is owned by [Auto Repair Shop Name] and protected by copyright and other intellectual property laws.
Cookies: Our website may use cookies to enhance your browsing experience. By using our website, you consent to the use of cookies as outlined in our Privacy Policy.

8. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be posted on our website, and it is your responsibility to review them periodically. Continued use of our services after any modifications constitutes acceptance of the updated terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of North Carolina, without regard to its conflict of law principles.

10. Contact Information

If you have any questions or concerns, please reach out to us using the contact details provided on our website.